If a user can’t get to his or her phone, your intelligent telephony system can and should forward calls to which ever destination makes the most sense: their mobile phone number, their co-worker, their supervisor, their voice mailbox or any other destination based upon company business needs. Too often, companies fail to consider other call-forwarding options beyond voice mail and thus lose company efficiency, employee and customer satisfaction and potentially even business. Consolidation brings together your cell phones, analog phones, VoIP phones, email, voicemail, IM, chat, video calling and more. This technology links all of your office devices together and messages you on the appropriate device based upon your availability.
If your company isn’t currently incorporating consolidation technology into the PBX system, it is losing significant time and money by having “out of office” equal “out of touch ” when it comes to your employees.