IT Support Triage
We are proven fire fighters that can be called upon ad hoc as required to help you recover when disaster strikes.
IT Support Wellness Maintenance
As a managed services partner, we proactively monitor your network and those critical components like firewalls, routers, servers, essential workstations, etc. Through our automated 24 x 7 alerts, we generally know what’s failing on your site before you do. For a monthly service fee, we can effectively become your IT department.
HCS MAM / PMP Programs key features:
Monitor and maintain the existing network infrastructure
Daily reviews of intrusion logs and network dashboard
Help desk support for local and remote users
Maintain and test the integrity of backups of critical data
Guaranteed response to onsite trouble request
Weekly onsite visits
Coordinate and affect periodic updates and upgrades
Maintain network documentation and policies
Make available any additional support at a discounted rate and a priority status
IT Support Reinforcement
Many small to medium sized businesses with inhouse IT support staff still find themselves needing to assist or support their people by outsourcing certain tasks to the HCS experts. This allows your organization to control the IT areas of your infrastructure that you want to, while out-tasking those areas you don't or can't manage yourselves. Our team can increase your team's functional capability by taking over routine or onerous tasks or those beyond their own expertise, allowing your staff to focus on what they do best rather than becoming overwhelmed and ineffective. We can even act as your end user's helpdesk, freeing up your inside staff to tackle the big picture issues.
Three ways to help…
We are as responsive as you desire us to be using both proactive and reactive models. As our relationship with you develops, we hope to grow into a trusted partner where we watch over your business continuously, becoming part of your business family, managing the wellness of your infrastructure, owning the problems that arise, abating risk, optimizing performance and generally nurturing the health of your mission critical network and data assets.