We believe IT is all about the relationship. The relationship we have with you and the relationship you have with your employees and clients. In today’s world we have moved far beyond the days of a server and a few PCs that allow you to do word processing, spreadsheets, accounting and email. Today technology is the central nervous system of your business operations supporting the workflow that ensures you differentiate yourself from the competition and that allows you to deliver your services as efficiently and competitively as possible. We get it! Technology really does move at the speed of light and our commitment to you is that, as experts with over 80 years of combined experience, we will stay on the top of our game so that your IT investment is tailored to Your Organization’s Needs to keep you at the top of your game.
Helix Computer Systems, Inc. was founded in 1998 in Charlottesville, Virginia and has operated as a profitable entity since its inception. As one of the oldest and most established IT providers in Central Virginia, HCS maintains a diverse and robust and loyal client base. Helix serves the business community primarily in Central Virginia, but maintains clients, throughout the country and abroad.
Over the years, we have found the experience of serving clients in various markets to be a plus, as it broadens our exposure and horizons of the IT needs for a wide variety of businesses and allows us greater insight and creativity in servicing customers. We have served hundreds of clients, ranging in size from sole proprietorship to entities with thousands of employees. In the public sector, we have worked with Universities, Hospitals, Cities and Counties. Our practice includes dozens of non-profits dedicated to serving our community. In the private sector we have had the privilege of supporting a wide range of businesses including management firms, developers, construction, legal accounting and medical practices.
Though we originally started as a network systems integrator and development company, in 2001 we began offering dial up, ISDN and fractionalized T1 services in partnership with Telcove, which is now part of Level(3). Since that time, our ISP and telephony operations have grown significantly. We now operate a data center with redundant fiber connections from Level(3) and Century Link Networks utilizing 5 Class C networks owned and maintained in our own BGP space. As we operate with Tier 1 providers we are one hop from the internet backbone. Our data center also operates an MPLS network, converged and Flex T1 from multiple providers, SIP peering and TDM termination to PRI. Starting in 2002 we began working with Asterisk & VOIP based phone systems. We have five engineers that have extensive experience with designing, deploying and maintaining and deploying data and voice services. In 2010 we purchased a CLEC operation that maintained an SHDSL network in Charlottesville.
Over the last 14 years we have expanded our NOC operations and added help desk services to provide managed services offerings to our clients. We offer monitoring, alerting and management of most devices, backed by SLA agreements.
We have invested significant capital operational and personnel investment into the integration of industry leading tools including Autotask and N-Able to more effectively and efficiently manage, report and share results with our customers.
22 years passed at the speed of light, but we look forward to our continued growth embracing today and tomorrow’s technology and, most importantly, to continue building our relationships with the most important part of any business – YOU the client.
What We Do
In summary, we provide services in these four core areas:
Network Design, Implementation and Support
» Proactive Managed Services
» Business Continuity & Disaster Recovery
» Help Desk
» Project management and IT architecture services
» IT Vendor management
» Hardware and software lifecycle management
» Linux, Windows and Apple support both server and desktop
Cloud & ISP Services
» Routing for LAN/WAN and BGP implementations
» Cybersecurity support and penetration testing
» Hosting & collocation
» Cloud hosting
» Wireless access (PTP, MTP, AP)
» PTP, MPLS, ADSL, SHDSL and fiber connections
Voice & Telephony Services
» Sip & IAX Trunking
» Converged & Flex T1
» Hosted voice & Auto Attendant services
» Installation and support of most Key & PBX systems
» Extensive experience in installation, programming and maintaining VOIP systems
» Custom applications
Application Integration and Development
» Web development
» Application development
» SharePoint & CMS
» Database & reporting development
We believe that by providing expertise in all these areas we are able to draw on the diversity and experience of all our technicians to deliver a comprehensive solution with a single point of contact and allows us to rise to the challenge and wide range of ever growing and complex IT and communication needs of the most sophisticated of partners.
Meet The Best TeamFocused On You
Our management team has an average of 28 years of experience. Our senior engineers have on average over 12 years of experience and our junior engineers have an average of 6 years.
Beyond experience, they all have integrity, professionalism and heart, and I feel very fortunate to call them the Best Teammates.
Are you ready to make us part of your team?