Supplemental Support for your IT department
The many ways Helix can help your teamGot your own team already? We can still help. With a combined 100 plus years of experience solving technical challenges for all types of clients, Helix can both fill the gaps and strengthen your team and processes. We have worked with Fortune 500 firms, universities, hospitals, school systems, and government agencies, so we have pretty much seen it all.
Here are just a few ways we can help:
Our team working with your team for
Ticketing and Escalation Procedures
We can provide your team with our ticketing and management software, allowing them and you to track your IT support requests. We will help them design the appropriate escalation procedures and can even assign our team as back up or supplemental support.
Solarwinds N-Central Portal Access
Let our experienced team set up our world class Remote Management and Monitoring tool to aid them in managing your network. We can then configure automated remediation and ticketing to save time and track events.
SEIM / Security
We have leveraged relationships that allow us to bring powerful tools that your staff may not be able to ordinarily access and that better protect your network and data. Cynet, S1, WebTitan and ID Agent are just a few of the ways that we can help.
Health Check Ups
Let's face it. Even the best can miss the mark from time to time. When is the last time you had an independent party verify that every thing is really working as expected. Our assessment and consultancy team can help.
Project / Supplemental Support
Scheduling a big project or upgrade? Is your staff shorthanded or lacking the skill set to execute? We can help. Will work with your team to find the right person(s) to help get everyone back on track.
Process Automation
Our development and business intelligence team can help design processes and leverage tools for your staff to save time on tasks that regularly consume time and energy. That means increased productivity and a stronger bottom line.
